Machine States and Error Codes

Machines are high-performing computing for scaling AI applications.

Here’s a quick guide to the states and errors you might see in your Paperspace console.

States

Your Paperspace machine goes through several “states” in its lifetime:

• Provisioning
• Ready
• Restarting/ Restarting and Installing Updates
• Inaccessible
• Shutting Down
• Off

1. Provisioning

Provisioning is the first state of the machine lifecycle, which you see while your machine is being built. If your machine stays in Provisioning for more than ten minutes, we recommend submitting a support ticket to have a look.

Note

Your machine goes straight from Provisioning to Ready, so if you’re not planning on using it right away, make sure you shut down your machine so you’re not charged.

2. Ready

“Ready” means your machine is powered on, and you can access it.

3. Restarting/ Restarting & Installing Updates

We display when your machine is Restarting. If you have a Windows machine, we do our best to display when your machine is installing Windows updates, and sometimes these can take a while. We don’t have any control over the length of these updates. However, if your machine takes longer than a couple of hours to restart, we recommend submitting a support ticket.

4. Inaccessible

Something’s up! If you see a little red exclamation point, hover over it to see the error code, if there is one. Error codes help us diagnose what’s preventing your machine from being ready.

Sometimes, inaccessible errors are caused by Windows updates that take longer than usual and clear on their own. If you’ve made changes to your machine that affect its connectivity to Paperspace or the internet, that results in an inaccessible error as well. If the machine doesn’t become accessible in 5-10 minutes, you may want to restart it, open a support ticket, or revert to a Snapshot.

5. Shutting Down

You’ve initiated a stop event, and your machine is in the process of powering off. This should take anywhere from 30 seconds to a couple of minutes.

6. Off

The off-state is the only state in which your machine is powered down, and for hourly machines, this is the only state in which your machine is not incurring any hourly usage fees.

Errors

Some errors resolve themselves after a brief period or after a restart of your machine. Others require submitting a support ticket. Should you submit a ticket, please provide as much information as possible, especially the hostname of the machine, the error that you see, and what if anything preempted the error.

Error Codes