Machines Support

Machines are high-performing computing for scaling AI applications.

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Paperspace provides two levels of support:

Level	Availability	Includes
Standard	Free	Ticket-based support accessible 7 days a week
Enterprise	By contract	Technical infrastructure assistance, best-effort third-party software support, and a team of customer success managers

If you are a business that requires Enterprise level support, please contact our Customer Success team.

For account questions and technical problems, you can open a ticket. You can also open a ticket by clicking Contact Support in the console.

Before submitting a ticket

To help you resolve issues as efficiently as possible, we recommend you take the following steps as you prepare to submit a ticket:

Check the status page

Before opening a ticket, especially if you experience a delay or connectivity issue, check the Paperspace status page to see if the problem is caused by a system-wide issue.

Search for answers

Some problems require a support ticket, but we have solutions to many problems already documented. Look for relevant information using Paperspace Docs search, which combines results from product and account management documentation. You can also browse our forum.

Include the right information

The sooner our support agents have the information they need to troubleshoot, the faster they can help you. Consider the items below and include the information relevant to your situation in your ticket:

• Explain what you want to do and what you expect to happen.
• If you ran into a problem, describe it as specifically as possible.
• Walk through the steps that lead to the problem as you write them.
• If you encounter error messages, include the specific text.
• Take and attach screenshots where it makes sense.

Open a Ticket